Terms & Conditions

By using the New Leaf Home Assist website or platform, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services.

You may use this website for lawful, personal or business purposes related to finding or offering home services, repairs and maintenance, and roadside assistance. You must be at least 18 years old, or have a parent's or guardian's consent, to submit requests or register.

• Provide accurate, complete information in requests and forms
• Keep any account login details secure (future-ready)
• Treat service providers respectfully and provide safe access to the work site
• Follow safety guidance and contact emergency services when lives are at risk

• Provide truthful business, licensing and identification information
• Hold any permits, licences and insurance required by law
• Perform work professionally, safely and as agreed with the customer
• Price services fairly and transparently
• Comply with all applicable laws and New Leaf platform standards

New Leaf Home Assist is a platform that connects users with independent service providers. Unless stated otherwise, we do not perform the services ourselves and are not a party to agreements between users and providers. AI-assisted guidance is informational only and does not replace professional diagnosis. Response times and availability may vary.

We work to verify providers and keep information accurate, but we do not guarantee that all listings, descriptions, prices or availability are complete, current or error-free. Providers are responsible for the accuracy of their own information.

Our website may link to or use third-party services, such as social media, analytics and payment or messaging tools. We are not responsible for their content, policies or practices, and your use of them is at your own risk.

To the fullest extent permitted by law, New Leaf Home Assist is not liable for any indirect, incidental or consequential loss, or for damage, injury or loss arising from services performed by independent providers. Our services and website are provided "as is" and "as available".

All content, text, graphics, logos, branding elements, website design, software components, and other materials displayed on this website are protected by copyright and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission from New Leaf Home Assist unless otherwise permitted by law.

When you submit reviews, photos, messages or other content, you confirm you have the right to share it and grant New Leaf a non-exclusive, royalty-free licence to use it to operate and improve the platform. We may remove content that breaks these terms.

• Submitting false, misleading or fraudulent information
• Harassing, threatening or discriminating against others
• Bypassing the platform to avoid its safeguards or fees
• Uploading malware, scraping, or disrupting the website
• Using the platform for any unlawful purpose

We may suspend or end access for any user or provider who breaks these terms, poses a safety risk, or misuses the platform, with or without notice.

We may change, add or discontinue features or services at any time, and update these terms. Continued use after changes are posted means you accept the updated terms.

These terms are governed by the laws of the Republic of the Philippines.

Questions about these terms? Contact New Leaf Home Assist at info@newleafhomeassist.com. Davao City, Philippines.