Privacy Policy

New Leaf Home Assist ("New Leaf", "we", "us") connects homeowners and motorists with verified service providers for home services, repairs and maintenance, and roadside assistance. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We handle personal information in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

When you use our website or services, we may collect:

• Your name, email address and phone number
• Details of the problem or service you need, including photos you choose to share
• Your service address or location, where needed to arrange help
• Account details, if you register for an account (future-ready)
• Messages and feedback you send us

When you apply or register as a service provider, we may collect:

• Your name or company name, email address and phone number
• Service category, years of experience and coverage area
• Business, licensing or identification details used for verification
• Ratings, reviews and job history on the platform

• Contact forms: your name, email, optional phone number, topic and message, used to respond to your inquiry.
• Service request forms: contact details, problem description and location, used to match you with a suitable provider.
• Provider application forms: business and contact details, used to review and verify your application.

Where applicable, we use the address or location you provide to connect you with nearby providers and dispatch roadside help. We only access your device location if you give permission, and you can turn this off in your device settings.

• To respond to inquiries and provide customer support
• To match service requests with verified providers
• To review, verify and onboard service providers
• To improve our website, services and safety
• To send service-related updates; marketing only with your consent
• To meet legal obligations and prevent fraud or misuse

We use Google Analytics to understand how visitors use our website, such as pages viewed, time on site, device type and general location. This data is aggregated and helps us improve the website. You can opt out using Google's Analytics opt-out browser add-on.

Cookies are small files stored on your device. We use them to keep the website working, remember preferences and measure traffic. You can block or delete cookies in your browser settings, though some features may not work properly.

We work with trusted third parties for hosting, email delivery, analytics and social media links (such as Facebook, Instagram and TikTok). When we connect you with a service provider, we share only the details needed to complete your request. These parties handle information under their own privacy policies. We do not sell your personal information.

We keep personal information only as long as needed for the purposes described here, to resolve disputes, or as required by law. When no longer needed, information is deleted or anonymised.

We use reasonable technical and organisational measures, including encrypted connections and restricted access, to protect your information. No online system is completely secure, so we cannot guarantee absolute security.

Under the Data Privacy Act, you have the right to:

• Be informed about how your data is processed
• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Object to processing or withdraw consent
• Request deletion or blocking of your information
• File a complaint with the National Privacy Commission

To access, correct or delete your information, email info@newleafhomeassist.com with the subject "Data Request". We may need to verify your identity and will respond within a reasonable time.

We may update this Privacy Policy from time to time. Changes are posted on this page with a new "Last updated" date.

Questions about this policy? Contact New Leaf Home Assist at info@newleafhomeassist.com. Davao City, Philippines.